Refunds and Exchanges
All Returns, Cancellations, Refunds, or Exchanges:
There is a 25% restocking fee on any returns, cancellations, refunds, or exchanges OR the customer can choose to have the full value, not including shipping and taxes, applied to a Gift Card. This is not negotiable due to our “made-to-order”, process where the product is produced after you order it! Once a customer places an order, we create your garment, and then fulfill your order. Your order is a binding contract that tells to us to create what you as a customer want to receive.
We will not process returns, cancellations, refunds, or exchanges for the following:
“White marks” on our all over print products
Product(s) being shipped to a not-current address
Orders which have been delivered for longer than 14 business day period
Please read the following blanket policy: Our policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging. We are able to reject any return that we deem as used. Our shirts are hard to miss (inevitably photos will surface) and we know how they smell unworn (yes we also know how weird that is). Our point, we will know if you go out and party in our clothes and then try to return them so don't even try it.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods or Gift Cards.
Please read the blanket policy above. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Please read the blanket policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will provide your refund within thirty days.
Late or missing refunds:
If you haven’t received a refund yet, first check with your bank. There is often some processing time before a refund is posted.
Next please contact your credit card company as it may take some time before your refund officially posts.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items cannot be refunded.
Returns / Exchanges:
Please read the blanket policy above. We only replace items if they are defective, damaged, or you have received the wrong size or wrong item from what has been ordered. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Attn: Infinite Bit LLC 368 Abrams Mill Rd., King of Prussia, PA 19406
Mystery Packages:With our Mystery Package deals, we do not offer refunds and / or exchanges / returns. While the shirts are picked by our staff at random, we guarantee that you will not receive two of the same shirts per pack. If you need help with sizing, you may view the following link to our size chart: http://www.infinite-bit.com/pages/sizing-chart
To return your product, you should mail your product to: Attn: Infinite Bit LLC 368 Abrams Mill Rd., King of Prussia, PA 19406
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on when we receive your product at our facility, where you live, and the amount of time it takes to manufacture the product you want, may vary the shipping and delivery time of your exchange. Please check our website for estimated shipping times for the product you desire.
We are not responsible for international taxes.
We require all items that are being shipped back to have a trackable shipping service or purchasing shipping insurance. Please email this information to: firstname.lastname@example.org. We do not guarantee that we will receive your returned item and (at no guarantee) we are always willing to work with any customer and the shipping provider to find a resolution.